Refund policy

Return & Refund Policy

We have a 30-day policy on non-perishable items, which means you have 30 days after receiving your hamper to contact us about any issues.

Food and perishable items
As our hampers contain food and perishable goods, we are unable to accept returns on opened or consumed products. However if your hamper arrives damaged, items are missing, or something is not as described, please contact us immediately and we will make it right.

Damaged or missing items
Please inspect your hamper upon arrival and contact us within 30 days at craigbryan281@gmail.com if anything is damaged or missing. We will offer a replacement or full refund depending on the situation.

Lost parcels
If your hamper doesn't arrive within the expected timeframe please contact us and we will investigate with Royal Mail or DHL and arrange a replacement or refund.

Return address
76 Crowder Crescent, Sheffield, S5 7PD, United Kingdom

Customs and import delays
We cannot be held responsible for delays caused by customs in your country. However if your parcel is seized by customs we will work with you to resolve the situation.

European Union customers
EU customers have the right to cancel within 14 days of receiving their order.

Refunds
Approved refunds will be processed within 10 business days to your original payment method.

Contact: craigbryan281@gmail.com