Sheffield to NZ & Australia.
Every Time. Tracked.
We ship to New Zealand and Australia — so we've made it our business to do both properly.
Packed in Sheffield. Tracked to Your Door.
Every hamper is packed by hand in Sheffield, South Yorkshire — usually within 1–2 business days of your order being placed. We use Royal Mail International Tracked for standard delivery and DHL Express for our premium tier, ensuring your Sheffield mystery arrives safely and on time.
New Zealand is a long way from Sheffield — about 18,500km, in fact. The journey takes 8–14 business days by standard post, or 4–6 business days by express. It's worth the wait.
All our products comply fully with New Zealand's MPI (Ministry for Primary Industries) import requirements. We've done all the hard work of checking and vetting every product we sell — so there are no nasty customs surprises on your end.
As soon as your hamper is dispatched from Sheffield, you'll receive an email with your Royal Mail or DHL tracking number. You can follow your hamper's journey from South Yorkshire all the way to your letterbox.
✈️ Quick Shipping Summary
Shipping Rates to New Zealand & Australia
All prices in New Zealand Dollars. The Meadowhall Bundle and Castle Market Bundle include free shipping to both NZ and Australia.
Standard International
Standard International
DHL Express Worldwide
DHL Express optional upgrade
Royal Mail International Tracked
Royal Mail International Tracked
DHL Express Worldwide
Exact costs confirmed at checkout. Rural NZ delivery may add 1–2 days. Australian delivery times are estimates and may vary by state. Express upgrade available for The Crucible Bundle.
NZ Customs & MPI — We've Got It Sorted
New Zealand has strict biosecurity rules and we take them seriously. Every product in our hampers has been verified as MPI compliant.
All Products MPI Verified
Before any product goes into a hamper, we verify it meets NZ MPI requirements. Fully packaged food products from the UK are generally permitted, but we check each one individually.
Accurate Customs Declarations
We declare all contents accurately and honestly — no undervaluing, no mislabelling. This keeps your hamper moving through customs without delay or inspection holds.
GST & Import Duty
Orders under NZ$1,000 are generally not subject to import duty. GST (15%) may be assessed and collected by NZ Customs on arrival. This is collected by Customs, not by us.
Biosecurity Compliance
All food products in our hampers are commercially packaged and sealed. We don't include any fresh, raw, or loose produce that could present a biosecurity risk.
Shipping FAQ
For New Zealand: Standard (Royal Mail Tracked) takes 8–14 business days; DHL Express (included free with the Castle Market Bundle) takes 4–6 business days. For Australia: Standard takes 10–16 business days; DHL Express takes 5–8 business days. Dispatch from Sheffield takes 1–2 business days. During Christmas add 2–3 extra days. Business days exclude UK public holidays and weekends.
Yes — every single order gets a tracking number. You'll receive an email with your Royal Mail or DHL tracking number as soon as your hamper is dispatched from Sheffield. You can track it directly on the Royal Mail website (royalmail.com) or DHL website. Allow up to 24 hours for tracking to update after dispatch.
Possibly. Orders under NZ$1,000 are not subject to import duty. However, NZ Customs may assess GST (15%) on the value of the goods. This is collected by NZ Customs (usually via your delivery provider like NZ Post) before delivery — not by us. We do not have control over customs assessments. We include accurate customs declarations on all packages.
Yes — we ship to all New Zealand addresses including rural delivery (RD) addresses. Please make sure your full address including RD number is entered at checkout. Rural delivery may add 1–2 days to your delivery window. There is no extra charge for rural delivery.
If tracking shows no movement for more than 7 business days, please contact us. If a hamper is confirmed lost (after 30 days from dispatch with no delivery), we will resend or issue a full refund — your choice. We've had very few lost parcels in our history, but we take full responsibility when it happens.
Hampers are packed with protective padding to survive the journey from Sheffield to New Zealand. If something arrives damaged, take a photo and contact us within 7 days of delivery. We'll send a replacement or issue a partial refund promptly, no questions asked.
Absolutely — leave a note at checkout. We can accommodate most dietary requirements (vegetarian, vegan, gluten-free, nut allergy). We'll do our best to ensure your mystery hamper suits your needs while maintaining the surprise. Note that some products in our range do contain gluten, nuts or animal products, so please flag clearly if this is important.
We ship to New Zealand and Australia. These are our two markets — we know both countries' import requirements, price everything in NZD, and our customer service team operates across NZ and AU time zones. We'd rather serve two countries brilliantly than many countries mediocrely.
Any Other Questions?
We reply to all emails within 24 hours during NZ business hours. We're a small team and we actually care.